FAQ

How do I place an order?
- To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, provide your shipping and payment details, and confirm your order.
What payment methods do you accept?
- We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.
Do you offer international shipping?
- Yes! We offer international shipping to many countries. During the checkout process, you can enter your address to check if we deliver to your location.
How long does shipping take?
- Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, domestic orders arrive within 3-7 business days while international orders may take longer due to customs procedures.
What is your return/exchange policy?
- We have a hassle-free return/exchange policy. If you're not satisfied with your purchase or received a damaged item, please contact our customer service within a specified timeframe for assistance with returns or exchanges.
Can I track my order?
- Absolutely! Once your order is shipped out, we will provide you with a tracking number via email or through our website so that you can monitor its progress until it reaches you.
Are all products in stock?
- We strive to keep our inventory up-to-date; however, occasionally certain items may be temporarily out of stock due to high demand or unforeseen circumstances. In such cases, we'll notify you promptly and offer alternatives if available.
Do you offer gift wrapping services?
- Yes! We offer gift wrapping services for a small additional fee during the checkout process. You can choose this option if you'd like us to beautifully wrap your purchase before it's shipped.
Can I cancel or modify my order after it has been placed?
- Our team processes orders promptly; therefore, changes or cancellations may not always be possible once an order is placed. Please contact us as soon as possible if any modifications are needed and we'll do our best to assist you.

Looks different in the picture

Cute! But unclear listing

I bought this as a gift for my sister, it arrived quickly, the packaging was super cute, and the product looks just like the pictures, HOWEVER, when I opened it up I realized I only had one earring😭 it was my fault because I chose “quantity 1” but I was under the impression that it would be one pair, not a single earring. I totally recommend the product, but keep this in mind!

Exactly as advertised, beautiful

So petite and delicate with a long dangling chain that catches the light, my piercings are quite small and the chain is so thin and pretty. So comfortable I never take them off, love!

Durable metal hair claw

It arrived pretty quickly, and the packaging was lovely.

It appears more durable than plastic claws that are always breaking. This one is metal.
It had a piece of the velvet coating missing, but it was on the inside where it doesn't show.
There's kind of a strong odor to it, so I'm planning to wash it by hand, and hopefully that will come out.

Brown teddy bear hair clip

Sososo cute! I have bought a cheaper version elsewhere before and the quality was not good or strong enough. Your product was perfect. I am a nurse and need a hair clip that is really strong but I also like to have a cute style. Thank you!!

Let customers speak for us