Customer Care

Customer Care

At our company, we prioritize providing excellent customer care and ensuring your satisfaction. We are here to assist you with any questions, concerns, or inquiries you may have. Here's how you can reach our customer care team:

  1. Contact Information:

    • Email:
    • Live Chat: Visit our website and click on the live chat feature to connect with a customer care representative in real-time.
  2. Operating Hours:

    • Our customer care team is available 24/7 to assist you.
    • Please note that response times may vary depending on the volume of inquiries received, but we strive to address all queries as promptly as possible.
  3. Services Provided: Our dedicated customer care team is ready to assist you with the following services:

    a. Product Inquiries: If you have questions about specific products, such as materials used, sizing, or availability, feel free to reach out for detailed information.

    b. Order Assistance: Whether it's tracking an order, modifying an existing order (if possible), or addressing any issues related to your purchase, our team is here to help.

    c. Returns and Exchanges: If you need assistance with returns or exchanges, please contact us for guidance on the process and any applicable policies.

    d. General Support: For any other general inquiries or concerns regarding our website, services offered, or policies implemented—our customer care representatives are ready to provide assistance and clarification.

  4. Feedback: We value your feedback! If there's anything we can improve upon or if you have suggestions for new products or features that would enhance your shopping experience—please let us know! We appreciate hearing from our customers and continuously strive to enhance our services based on your input.

At Pretty At Sam, we pride ourselves on delivering exceptional customer care because your satisfaction is important to us. Don't hesitate to reach out whenever needed—we're here for you!

Thank you for choosing us—we look forward to serving you!