Customer Care

At our company, we prioritize providing excellent customer care and ensuring your satisfaction. We are here to assist you with any questions, concerns, or inquiries you may have. Here's how you can reach our customer care team:

Contact Information:
- Email: prettyatsam0218@gmail.com
- Live Chat: Visit our website and click on the live chat feature to connect with a customer care representative in real-time.
Operating Hours:
- Our customer care team is available 24/7 to assist you.
- Please note that response times may vary depending on the volume of inquiries received, but we strive to address all queries as promptly as possible.
Services Provided: Our dedicated customer care team is ready to assist you with the following services:

a. Product Inquiries: If you have questions about specific products, such as materials used, sizing, or availability, feel free to reach out for detailed information.

b. Order Assistance: Whether it's tracking an order, modifying an existing order (if possible), or addressing any issues related to your purchase, our team is here to help.

c. Returns and Exchanges: If you need assistance with returns or exchanges, please contact us for guidance on the process and any applicable policies.

d. General Support: For any other general inquiries or concerns regarding our website, services offered, or policies implemented—our customer care representatives are ready to provide assistance and clarification.
Feedback: We value your feedback! If there's anything we can improve upon or if you have suggestions for new products or features that would enhance your shopping experience—please let us know! We appreciate hearing from our customers and continuously strive to enhance our services based on your input.

At Pretty At Sam, we pride ourselves on delivering exceptional customer care because your satisfaction is important to us. Don't hesitate to reach out whenever needed—we're here for you!

Thank you for choosing us—we look forward to serving you!

Looks different in the picture

Cute! But unclear listing

I bought this as a gift for my sister, it arrived quickly, the packaging was super cute, and the product looks just like the pictures, HOWEVER, when I opened it up I realized I only had one earring😭 it was my fault because I chose “quantity 1” but I was under the impression that it would be one pair, not a single earring. I totally recommend the product, but keep this in mind!

Exactly as advertised, beautiful

So petite and delicate with a long dangling chain that catches the light, my piercings are quite small and the chain is so thin and pretty. So comfortable I never take them off, love!

Durable metal hair claw

It arrived pretty quickly, and the packaging was lovely.

It appears more durable than plastic claws that are always breaking. This one is metal.
It had a piece of the velvet coating missing, but it was on the inside where it doesn't show.
There's kind of a strong odor to it, so I'm planning to wash it by hand, and hopefully that will come out.

Brown teddy bear hair clip

Sososo cute! I have bought a cheaper version elsewhere before and the quality was not good or strong enough. Your product was perfect. I am a nurse and need a hair clip that is really strong but I also like to have a cute style. Thank you!!

Let customers speak for us